Warranty & Dissatisfaction – Can E-cigs Be Returned?

Any time you try a new product you run the risk of not liking it. Even if you have tried electronic cigarettes and enjoyed them, you may not know about the particular brand you are buying until you have it in your possession. So, for many potential smokeless cigarette users, the question is whether or not you can return them.

This, of course, depends greatly on the company, as would be true with any product you buy. Just like any type of electronics specifically, some companies have a lenient return policy while others have none at all. If you are concerned about this, it is probably a good idea to be familiar with a return policy of a particular brand before making a purchase. Although many review sites include this information as part of the review, this is the type of data that can change without notice. Never rely on what anyone else claims a return policy is until you check it out yourself.

Some Return Policy FAQs

With that in mind, here are some questions you may want to check on when it comes to customer satisfaction and an electronic cigarette company’s return policy:

  • Find out if there is a return policy for the brand of electronic cigarette you are considering or not. Make sure you also truly understand the fine print concerning the policy. A return policy that sounds too good to be true, just may be. For instance an e-cig company may claim you can return your product at any time, but the fine print may also mention that the product must be unused and in its original sealed package.
  • Look into how long you have. An e-cig company that stands behind its product often offers a more lenient time frame. Not to mention a reputable company may even devise their return policy to encourage new users to try it and return it if they are not satisfied. This usually results in a low return rate, higher level of overall customer satisfaction and those who keep the product are going to be a continuing user.
  • Check out how this relates to the warranty as well. In most cases, any brand of electronic cigarette is going to take back a product if there is a defect. Of course, in many cases this means exchange only. Be aware of what your potential e-cig brand offers in case of defect. It could be just an exchange or a full refund for a return. This can end up being expensive if you have to pay for shipping both ways, so find out ahead of time what exactly the return policy means.

Getting Your Answers

If you have narrowed down your online search to a few different electronic cigarette brands, the next step is to do a little research on the return policies. There are several ways you can do this, although combining two or more of these may be your best bet.

  • Read it thoroughly – Any reputable e-cigs company should have their return policy posted clearly on their website. Take the time to actually read it, including the fine print. If it seems sketchy, write down questions you may have or move on to another brand.
  • Look for FAQs – Many e-cig companies will also include common questions relating to returns and warranties in their FAQ section. If not, it is still a good idea to write down any potential questions you may have so you can try to get them answered.
  • Contact the company – You should be able to contact the company you are considering by phone or email to get an answer to any remaining questions you may have. Keep in mind, though, that if you get an answer over the phone you may need email follow up confirmation. For example, if you are told over the phone you will have no problem returning the used product for up to 60 days for a full refund regardless of why you didn’t like the product, you have to get this in “writing.” Save any emails you get as answers so if there is a dispute at a later date you will have proof of this return policy promise.

When it comes down to it, you may end up happier with an electronic cigarette company that offers a refund. Otherwise you are taking too great a gamble. Starter kits can be expensive, and if you spend close to a $100 on a kit, you don’t want to be stuck with one you don’t like or that doesn’t work. While reviews may help you decide which one you are more likely to enjoy, do not rely on the material from these as a guarantee as to the current warranty or return policy. Find out for yourself and get it in print whenever possible.

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