Help
Warranty
What is the warranty for my SmokeTip or SmokeTank Battery?
If your SmokeTip battery stops working, you get a free replacement sent out with your next cartridge order for life. More Details on battery Warranty Here.
Does the USB passthrough follow battery or accessory warranty?
The USB passthrough is considered an accessory and is guaranteed for 90 days.
I bought my SmokeTip product at a local store, can I take advantage of your warranty?
All Warranties and Guarantees cover purchases from SmokeTip.com only. Warranties/Guarantees do not cover any retail purchase. Please visit the retail location your purchased your SmokeTip items from for warranty information.
SmokeTip
How long does a SmokeTip cartridge last?
Results will vary depending on the intensity of a person's average inhalation. One SmokeTip Electronic Cigarette atomizer cartridge will last the equivalent of approximately 1.25 packs of cigarettes. Should you experience little or no vapor, ensure that your battery is fully charged and properly attached to the device.
I noticed the cartridge gets very warm sometimes, is this normal?
YES. The cartridge will get warm and this is normal. When your cartridge is running very low or is out of solution the atomizer (which heats the solution) will get very warm. When you first notice this, it may be time to change the cartridge. Also, excessive use will cause the filter to get warm - use caution.
My battery does not seem to be working right... what can I do?
The smallest dust particles can effect the battery charging process. A quick way to try and fix this problem is to blow very hard and draw very hard from the battery with no cartridge attached. This in most cases will clear the battery.
Also, over time you can clean the connection of the battery with alcohol to remove any debris. Using a cotton swab and a needle in the small draw holes can help keep your battery running smooth.
SmokePod
Cartridges
Can I exchange cartridges?
Yes, as long as they are sealed and unopened and within 30 days of your purchase date. Once cartridges are opened they cannot be returned. Please create a ticket to obtain an RMA.
How long does a SmokeTip cartridge last?
Results will vary depending on the intensity of a person's average inhalation. One SmokeTip Electronic Cigarette atomizer cartridge will last the equivalent of approximately 1.25 packs of cigarettes. Should you experience little or no vapor, ensure that your battery is fully charged and properly attached to the device.
I noticed the cartridge gets very warm sometimes, is this normal?
YES. The cartridge will get warm and this is normal. When your cartridge is running very low or is out of solution the atomizer (which heats the solution) will get very warm. When you first notice this, it may be time to change the cartridge. Also, excessive use will cause the filter to get warm - use caution.
Can I fill my SmokeTip cartridge with the liquid?
No - SmokeTip cartridges come pre-filled.
Do 0mg cartridges contain any nicotine?
No - there is no nicotine in 0mg cartridges.
Why do my cartridges seem to be burning very quickly?
Vaping habits will change over time and it may seem some cartridges burn quicker than others. To check if there is a mailfunction please unscrew the cartridge then screw it back in. If you hear a "sizzle" sound this means your battery has liquid inside of it (uncommon). We suggest you clean the end where the cartridge scews into and try again. If it still happens dp not use the battery and open an RMA ticket for assistance.
From time to time, I notice a variation of color on my filter, is something wrong ?
No. packaging or color variation may appear at any time, this is normal.
Why do I notice a "burnt" taste?
If you notice a slight burnt taste this means your cartridge is empty. Replace with a new cartridge.
Returns
I want to include an accessory with my battery return, can I do this?
Yes, the battery(s) will be shipped with product warranty item following the processing time frame and processing fee of $9.50 per battery will be applied.
Do I receive a shipping label for return?
You are responsible for all shipping charges to return products.
Returns / Exchanges
1
Login to your account.
2 In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate an RMA for.
3 Once in the order, click on the Add New RMA button on the bottom right of the screen.
Choose the number of items you want to return in the Order Items section.
In the Order Return Options section, choose the Reason and Method for the return.
Finally, you can add comments in the Comments section. Once done, click Save RMA.
Manuals
Can I get a copy of my manual?
You can view and print manuals HERE
General
Why do people use SmokeTip?
• SmokeTip can use in more places
• It's an alternative to traditional tobacco cigarettes that contain zero smoke
• There is no first or secondhand tobacco smoke
• Saves money over using tobacco products
Does SmokeTip cost more or less than traditional smoking products?
You will save 60-75% compared to traditional cigarettes. A 2 pack a day smoker can save over $250 a month.
How long does a SmokeTip cartridge last?
Results will vary depending on the intensity of a person's average inhalation. One SmokeTip Electronic Cigarette atomizer cartridge will last the equivalent of approximately 1.25 packs of cigarettes. Should you experience little or no vapor, ensure that your battery is fully charged and properly attached to the device.
How long does the SmokeTip battery last before needing a recharge?
SmokeTip Electronic Cigarette uses a special 3.6V long life lithium battery, which is actually the top of the electronic cigarette. Depending upon usage, each SmokeTip rechargeable battery will last 3 hours to 3 days. The life of the battery is greatly dependant on usage. The indicator light tip will blink 30 times for about 9 seconds when the battery is getting low on power. We encourage all users to keep an extra battery available during high usage times or no access to recharging.
What are the Ingredients?
SmokeTip Electronic Cigarette atomized cartridges contain water, nicotine (16mg, 12mg, 6mg & 0mg strengths), vegetable and/or propylene glycol (a water-based ingredient found in many medicines & health care products), tobacco flavoring, and other ingredients for flavor.
NONE of the ingredients in our cartridges have been found to be carcinogenic.
Where does the "smoke" go?
SmokeTip Electronic Cigarette emits no "smoke" – it is a vapor mist that evaporates into the air within seconds.
Can I use SmokeTip anywhere?
Since SmokeTip Electronic Cigarette has no flame, contains no tobacco, and emits no secondhand smoke, it is not a form of smoking that would be prohibited under laws prohibiting smoking in public. SmokeTip customers have used the product without issue or complaint in restaurants, traditional workplaces, and many other locations.
SmokeTip a smoking cessation product?
SmokeTip Electronic Cigarette is an alternative to smoking - extensive studies continue to be performed daily.
Is SmokeTip right for everyone?
If you are not a current smoker - don't start! SmokeTip is NOT a product for anyone under legal smoking age. SmokeTip is not to be sold to persons under the legal smoking age. Additionally, SmokeTip should not be used by anyone who is pregnant or has health concerns without first consulting the advice of a physician.
Is there anything I should be aware of when using SmokeTip?
SmokeTip Electronic Cigarette products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop.
Please keep SmokeTip Electronic Cigarette products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. The statements made within have not been evaluated by the Food and Drug Administration, and these statements and SmokeTip products are not intended to diagnose, treat, cure, or prevent any disease.
Are there other cautions to consider when using an e-cigarette?
As with any electrical device, this unit should be charged on a fire-resistant surface. A bad connection may increase the risk of overheating and make the unit very hot. For issues, please contact us immediately. Do not leave unattended for safety purposes. For battery or cartridge leaks - do not continue using - place in a plastic bag for replacement. As with any electronic device, prevent it from mixing with metal articles in your pocket, purse or other bags - this will damage the battery and cartridge. We do have carry cases to prevent this issue.
